FAQ

What is your return policy?
Anything bought from River City Industrial can be returned within 7 days for any reason or within 30 days if there are any issues. If you would like to return a unit bought from us, please contact us with your request, the reason for return and your order information.

When can I expect my order to ship?
Almost all UPS and DHL orders ship within 0-2 business days of us receiving your full, confirmed payment. We do our best to get freight orders out as quickly as possible though some larger freight orders can take a few extra days to put together.

Can you ship out today?
UPS and DHL – If we receive your order and your full, confirmed payment before 3p ET, we can usually get your order out the same day, though you must request it.

Freight – In order to get freight orders out the same day we need your order and your full, confirmed payment before 12 noon. It is not always possible to get freight orders out the same day.

Do you ship to my country?
We ship worldwide via DHL (recommended) or USPS. In order to get a shipping quote, please email us: be sure to write out your full shipping address including city, postal code and country. We can also ship on your UPS, DHL or FedEx account.

Please note that because of our past history with USPS, if you choose to have your item(s) shipped via USPS and your package is lost or damaged we will NOT file a claim and you will NOT get your money back.

What forms of payment do you accept?
We accept credit cards, Paypal and check before shipment.

After the first purchase, buyers can set up an account for payment via net 30 days by providing credit references.

How can I keep up with the latest from River City Industrial?
Every item we put our inventory is posted to our Twitter feed.
Facebook is regularly updated when a category in our inventory has been significantly updated.
And of course everything we have available for sale is listed in our eBay store.